Customer Service Representative

 

To strengthen our passionate EMEA spices team, we are looking for a pro-active Customer Service Representative. The purpose of this role is providing an outstanding service our customers: ensuring our spices are being delivered to our customers, fulfilling their expectations. This also means going the extra mile to satisfy the customer if required. You will be close collaborating with Sales, Supply Chain, Quality, production and our external warehouse globally. This role is positioned at centrally located office in Rotterdam, The Netherlands.
 

Key Responsibilities

  • Process customer purchase orders within the agreed timeframe.
  • Releasing goods for delivery, arrange warehouse and logistic instructions for the deliveries and communicate this with the customer.
  • Ensuring accurate and timely presentation of shipping documents (including sales invoices, bills of lading, CMR, etc.).
  • Freight negotiation with suppliers and booking transportation.
  • Follow up on escalations from the finance team on overdue invoices.
  • Take ownership of issues regarding delivery or collection, following up with customer and logistic partners to ensure a fast resolution.
  • Ensure that QA complaints are handled properly in close cooperation with the QA teams.
  • Handling queries from the sales team and customers. Resolving them promptly and in line with the business service level agreements.

 Required Qualifications

  • HBO education degree or higher, preferably in supply chain or comparable by experience.
  • 1-3 years of experience in an operational supply chain role, preferably Customer Service.
  • Good understanding of global supply chain processes.
  • Keeps the overview, has a good sense of what is important and prioritize accordingly.
  • A hands-on, and no-nonsense attitude.
  • Decisive, stress resilient and strong communication skills.
  • Fluent in English and French (verbally and in writing).
  • Experience with ERP-systems (SAP is a plus).
  • Proficiency with Microsoft Office, in particular Microsoft Excel.

Preferred Qualifications

  • Experience in food industry.
  • Data analysis skills.

For recruitment agencies:

We have made a conscious decision to do the recruitment ourselves. Therefore, we kindly ask you to not forward any candidates, as we will not accept their applications.

You are applying for the job Customer Service Representative at ofi Europe.

By checking this box, I hereby acknowledge that I have read, understood and agree to the provisions of the Personal Information Collection Notice and the Privacy Statement and that:

  • I consent to the use and collection of Personal Data for the specific Purposes shown.
  • I understand that I have the right to withdraw consent, subject to applicable law.
  • I acknowledge and understand the stated legal bases on which my Personal Data will be used and collected if I proceed.

You agree with the storage of your provided data in a database. This information will be handled quickly and confidentially. Your information will not be provided to third parties. On the basis of this information we can check to what extent these match vacancies.

By letting the application go, that your data is stored in a database.

We will only use the data for the reference named purposes. You can withdraw the permissions at any time by contacting us.