Customer Service Representative

 

To strengthen our passionate EMEA spices team, we are looking for a pro-active Customer Service Representative. The purpose of this role is providing an outstanding service our customers: ensuring our spices are being delivered to our customers, fulfilling their expectations. This also means going the extra mile to satisfy the customer if required. You will be close collaborating with Sales, Supply Chain, Quality, production and our external warehouse globally. This role is positioned at centrally located office in Rotterdam, The Netherlands.
 

Key Responsibilities

  • Process customer purchase orders within the agreed timeframe.
  • Releasing goods for delivery, arrange warehouse and logistic instructions for the deliveries and communicate this with the customer.
  • Ensuring accurate and timely presentation of shipping documents (including sales invoices, bills of lading, CMR, etc.).
  • Freight negotiation with suppliers and booking transportation.
  • Follow up on escalations from the finance team on overdue invoices.
  • Take ownership of issues regarding delivery or collection, following up with customer and logistic partners to ensure a fast resolution.
  • Ensure that QA complaints are handled properly in close cooperation with the QA teams.
  • Handling queries from the sales team and customers. Resolving them promptly and in line with the business service level agreements.

 Required Qualifications

  • HBO education degree or higher, preferably in supply chain or comparable by experience.
  • 1-3 years of experience in an operational supply chain role, preferably Customer Service.
  • Good understanding of global supply chain processes.
  • Keeps the overview, has a good sense of what is important and prioritize accordingly.
  • A hands-on, and no-nonsense attitude.
  • Decisive, stress resilient and strong communication skills.
  • Fluent in English and French (verbally and in writing).
  • Experience with ERP-systems (SAP is a plus).
  • Proficiency with Microsoft Office, in particular Microsoft Excel.

Preferred Qualifications

  • Experience in food industry.
  • Data analysis skills.

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For recruitment agencies:

We have made a conscious decision to do the recruitment ourselves. Therefore, we kindly ask you to not forward any candidates, as we will not accept their applications.

You are applying for the job Customer Service Representative at ofi Europe.
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