Quality Assurance Manager Dairy - EU



  • Key assessment of the current Dairy quality department and carry out a GAP assessment in line with the Global Key Accounts requirements.
  • Engaging cross functionally define and shape a structure for quality department which caters to the needs of Global Key Accounts.
  • In line with global requirements build the Supplier Management program as required to meet both the ofi trading business & MNC business requirements. This will include development & execution of audits and required monitoring programs as appropriate.
  • In line with global requirements coordinate and perform quality approvals of new sources and new products
  • Proactively work with Suppliers supplying products to European customers in ensuring speed of action with respect to product information, specifications & resolution of customer issues & queries.
  • Responsible for resolution of customer complaints working with the European sales & customer service teams. 
  • Undertake technical root cause(s) analysis and work collaboratively with suppliers to drive required corrective and preventive actions.
  • Meet & understand the key technical requirements and provide information about the Ofi QFS systems along with Sales team members in generating & fulfilling new product opportunities with customers.  
  • Understand the key regulatory environment with EU and provide feedback to Innovation & Quality team to undertake proactive steps to meet the regulatory requirements.
  • Actively participate in the global regulatory team
  • Interact with Innovation & Quality teams in Dairy and across categories as required to provide information on customer requirements & key challenges. 
  • Assist customers with product or quality improvement initiatives. 
  • Provide key technical insights to EU sales team. Enhance technical knowledge through providing data from plant locations & providing the same to customers to ensure high levels of technical expertise to the customers when required.


  • A degree in Food Science, Chemistry or Microbiology. A Masters advantageous.
  • Customer relationship management with ability to represent ofi to customers and external agencies
  • Self-awareness to enable & lead through influence suppliers & associates across geographies 
  • Composure while dealing with ambiguity
  • Understanding of food regulations within EU, US & Asia region specifically on industrial Dairy
  • Must have around 10 years of quality assurance experience
  • Must have a good knowledge on the Chemistry & microbiological aspects of Dairy & industrial Dairy ingredients.
  • Supplier Auditing experience
  • Understanding of Dairy technologies 
  • Must be able to accurately write & review product specifications, label declarations and formulations based on customer requirements.
  • Strong written and verbal communication skills and excellent analytical and problem solving skills.
  • Can interact cross functionally with Sales, PLM & suppliers as a team player
  • Can build strong working relationships with suppliers and customers

The applicant will: 

  • Have a positive outlook and friendly personality and wil actively drive the ofi culture
  • Be able to understand different quality frameworks and coordinate supply chains accordingly
  • Be comfortable working in cross functional dynamic team environment
  • Have fluency in EU languages will be an asset.

For recruitment agencies:

We have made a conscious decision to do the recruitment ourselves. Therefore, we kindly ask you to not forward any candidates, as we will not accept their applications.

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